Privacy Policy

Last Updated: 10.03.25

Welcome to DesignerDrop.co.uk (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
Account Information: If you create an account, we collect login credentials and order history.
Transaction Information: Details of purchases, returns, and payments.
Technical Information: IP address, browser type, device information, and cookies.
Marketing Preferences: Information about your preferences for receiving marketing communications.

2. How We Use Your Information

We use your information to:

Process and fulfil orders, including payments and deliveries.
Improve our website, services, and customer experience.
Communicate with you about orders, offers, and promotions (with your consent).
Detect fraud, security issues, or unlawful activities.
Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers: Payment processors, couriers, and IT support to fulfil your orders and maintain our services.
Legal Authorities: When required by law, to prevent fraud, or to enforce our policies.
Marketing Partners: Only if you opt in to receive marketing communications.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. These help us:

Remember your preferences and account details
Analyse website traffic and performance
Deliver targeted advertisements

You can control cookies via your browser settings. Please note that disabling cookies may affect website functionality.

5. Your Rights

Under the UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request the removal of your data, subject to legal obligations
Restriction: Limit the processing of your data
Objection: Object to processing based on legitimate interests or direct marketing
Data Portability: Request your data in a structured, commonly used format

To exercise any of your rights, please contact us at help@designerdrop.co.uk

6. Data Security

We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Designer Drop
Email: help@designerdrop.co.uk
Address:
SureStore Unit 5 (L21)
Designer Drop
Festival Heights Retail Park, Greyhound Way
Hanley, Staffordshire
ST1 5NS

By using our website, you agree to the terms of this Privacy Policy.